Learn MOAR in Spring ’21 with Service Setup Assistant ⚙️ :

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January 28, 2021
Learn MOAR in Spring ’21 with Service Setup Assistant ⚙️
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Discover Spring ’21 Release features! We’re sharing release highlights for admins and developers, curated and published by Salesforce product experts, as part of Learn MOAR. Follow and complete a Learn MOAR Spring ’21 for Admins or Developers trailmix by March 31 to earn a special community badge and enter for a chance to win one $200 USD Trailhead Cert voucher.

Spring ’21 is bringing MOAR productivity to Service Cloud for admins.

Service Setup Assistant makes it easier than ever for admins to get started with Service Cloud. It quickly accelerates the journey to get you and your org up and running on Service Cloud. It frees up more time to focus on the business side of the process and accelerates your time to value.

With Service Setup Assistant, you can get your team going to support customers and close cases quickly. Service Setup Assistant creates an out-of-the-box Service App that’s based on industry best practices. It brings these best practices right into your org, which means your agents are able to collaborate and solve issues faster. Within a few minutes, they can start confidently supporting customers on Service Cloud.


New in Spring ’21, Service Setup Assistant also enables Chat, Messaging, and Knowledge with proper licensing. Knowledge comes with a default profile, permission set, article layout, and content fields — making it easy for teams to collaborate and maintain a centralized source of information. Default Omni-Channel queue-based routing is also available in Spring ’21, which helps route work to agents so that they work on the right items in the right order. There are also prebuilt Case Status picklist values, which let agents update case statuses right away. And finally, in-app walkthroughs explain Service Cloud’s productivity tools set up through Service Setup Assistant. For admins who enabled Service Setup Assistant in previous releases or purchased upgrades, there’s a manual update that can be applied to get the most up-to-date Service App.

We’d love your feedback on Service Setup Assistant and your ideas for the next generation of functionality! Join the Service Cloud Admin Advisory Board here.

Learn more in the release notes, and join us for the Spring ’21 Admin Preview during Release Readiness Live on January 29 to see a demo and get your questions answered by experts.

More #LearnMOAR

 

No purchase necessary. Void where prohibited. Sweepstakes runs from January 25, 2021, 12:00 pm PT to March 31, 2021, 11:59 pm PT. Open to legal residents of the U.S. (incl. D.C.), Austria, Canada (excluding Quebec), Cyprus, France, Germany, Greece, Hungary, India, Ireland, Japan, Latvia, Luxembourg, Netherlands, New Zealand, Norway, Spain, Switzerland, Ukraine, and the U.K. Must be 18+ (20+ in Japan). See Official Rules.

The post Learn MOAR in Spring ’21 with Service Setup Assistant ⚙️ appeared first on Salesforce Admins.


January 28, 2021 at 10:30PM
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