HealthCare Integration with Mulesoft : Khushali Jain

HealthCare Integration with Mulesoft
by: Khushali Jain
blow post content copied from  Cyntexa
click here to view original post

Healthcare Integration with







Build and Implement

Our client is a Healthcare Governing Body that includes multiple small hospitals and clinics offering various health care treatments. Each hospital and clinic has its management system, which is then managed by the Healthcare Governing body. All the doctors & surgeons work at multiple places.

Project Challenges

Project Challenges

Following are the challenges which they were facing:

  • Appointment Management: One of the major issues was to manage the details of the appointments for each doctor in various clinics. As all the clinics have separate management systems, collecting the data from each clinic at a different location was challenging.
  • Managing the Availability:  Availability of doctors was managed within the individual management systems of each healthcare center, which did not provide the Healthcare governing body access to Doctor Availability, which made it difficult to assign doctors in case of emergencies. They have to reach each clinic separately to check for availability.
  • Multiple Clinics use different ways to store the data, which includes:

     In Case of Offline Booking

  • Using sheets for storing patient details.
  • Using ERP software to manage payment details in case of cash payments.
  • Collecting contact details of patients in excel sheets and ERP software.

In Case of Online Booking

  • Using Quickbooks for patient accounts and details.
  • Storing payment and transaction details in various payment gateways used for online transactions.
  • Using Twilio for calling and messaging the customers, to keep customer contact information.
  • Managing Beds and ICUs: One major issue is managing the records of the number of beds, ICUs vacant and,  are in use at a particular moment so that the governing healthcare body is updated in case of emergencies as Covid 19, These details were stored individually by clinics and hospitals so bringing all the data under one tree was challenging.
  • Managing Prescription and Medical Records: Managing Prescription and Medical records is a huge challenge. In case of any emergencies, patients are transferred from one hospital to another & their records & prescriptions also need to be shared.
  • Colossal Database: The hospitals & clinics have a vast database &  syncing of data is a very long and time-consuming process that can delay important actions dependent upon the data.
  • No Mobile Version: For the system, they were only having desktop view & as it is not possible for everyone to have access to a desktop at a particular time, resulting in a delay of work. So, they wanted to have a mobile view as well for the system.

Project Solutions

Project Solutions

We implemented the following solution to overcome the above challenges for our client

  • Integration of various sources: Integrated all the offline and online data sources hospitals and clinics were working to salesforce using Mulesoft so that all the data which is getting stored in those sources comes on one platform and can be managed altogether in salesforce.

Project Results

Witness the increase in productivity and reduction in time upon successful delivery of the project.
Increased Overall Management by
Improved data storing and management by
Improved appointment management by
Increased Real-time data management by

Client Review

Quickly Responded to our Needs
From day one, Cyntexa focussed on our project needs and delivered the project on time. The team delivered the exact requirements I was looking for.

Also view our latest Case Studies

Let’s Discuss Your Project

Send us your requirements.

+Add file

Let’s Discuss Your Project

Send us your requirements.

+Add file

The post Integration of Salesforce Marketing Cloud with Salesforce Sales Cloud appeared first on Cyntexa.

February 18, 2021 at 12:41PM
Click here for more details...

The original post is available in Cyntexa by Khushali Jain
this post has been published as it is through automation. Automation script brings all the top bloggers post under a single umbrella.
The purpose of this blog, Follow the top Salesforce bloggers and collect all blogs in a single place through automation.