Integrate Back Office with Sales Cloud using Mulesoft : Sakshi Agarwal
Integrate Back Office with Sales Cloud using Mulesoft
by: Sakshi Agarwal
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Integrate Back Office with Sales Cloud
February 16, 2021 at 11:36AM
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The original post is available in Cyntexa by Sakshi Agarwal
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The purpose of this blog, Follow the top Salesforce bloggers and collect all blogs in a single place through automation.
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by: Sakshi Agarwal
blow post content copied from Cyntexa
click here to view original post
Integrate Back Office with Sales Cloud
using Mulesoft
Introduction
Industry
E-Commerce(Textile)
Products
Sales Cloud
Capabilities
Build and Implement
Our Client has a textile showroom where they deal with various types of textile products available for all genders and ages. They also own an eCommerce website where people from all over the USA can buy their products.
Project Challenges
Project Challenges
Following are the challenges which they were facing:
- Managing the new leads generation: One of the significant challenges which they faced was while capturing the leads from various sources such as Offline (Store), On-call, SMS, and Website. The leads were managed manually on different platforms, so managing them was a critical task.
- Personalized outreach with automation was missing: Customer outreach is one of the significant requirements for any business. They did not have any feature to reach the customer via personalized emails & messages. As the leads were managed manually, custom outreach was challenging & time-consuming.
- Managing Critical customer information: Critical customer information is locked within different systems like ERP and POS, including order history, contracts, payment history, and more. It became very challenging for them to manage the critical information on different systems.
- Moving data from one platform to another: Multiple blockers were faced while moving data from one platform to another. The format of the data is different on every platform. So managing the data transfer was a blocker & loss of data was also affecting the business.
- Siloed data prevents comprehensive reporting and forecasting: Getting and storing the data from various sources makes it difficult to generate accurate reports and forecasts.
- Only the desktop version is available: To reach a larger audience & expand the business horizon, our client wanted a mobile version along with the desktop version.
- Custom views: All the order history, payment history & detailed products were stored and managed on different platforms, so creating the custom view or following a specific format was very difficult as each platform provides the data in different formats.
- Lower sales productivity: Sales reps were not receiving real-time customer data and could not access them all simultaneously, so it was difficult to close more deals to expand the business.
Project Solutions
Project Solutions
We implemented the following solution to overcome the above challenges for our client
Project Results
Witness the increase in productivity and reduction in time upon successful delivery of the project.
Increased Lead management & order management by
Customer engagement increased by
Profits increased by
Increased Sales team productivity by
Also view our latest Case Studies
Let’s Discuss Your Project
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Let’s Discuss Your Project
Send us your requirements.
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Let’s Discuss Your Project
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Let’s Discuss Your Project
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The post Integrate Back Office with Sales Cloud using Mulesoft appeared first on Cyntexa.
February 16, 2021 at 11:36AM
Click here for more details...
=============================
The original post is available in Cyntexa by Sakshi Agarwal
this post has been published as it is through automation. Automation script brings all the top bloggers post under a single umbrella.
The purpose of this blog, Follow the top Salesforce bloggers and collect all blogs in a single place through automation.
============================
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