Building eCommerce Store using Salesforce Commerce Cloud : Khushali Jain
by: Khushali Jain
blow post content copied from Cyntexa
click here to view original post
Building eCommerce Store using
Salesforce Commerce Cloud
Introduction
Industry
Pet Care
Products
B2C Commerce Cloud
Capabilities
Build and Implement
Our client is based out of the United States of America and was looking to develop an eCommerce platform for selling pet services such as vaccinations, medical treatment, and other health services. Along with that, they also provided toys, food items & medication for pets. They had their Pet hospitals located all over the USA. They also have collaborations with various other vendors for their products. They wanted to take their business online as the sales were affected because of the Pandemic & wanted to provide their customers with all the supplies and relevant services they needed.
Project Challenges
Project Challenges
Following are the challenges which they were facing:
- Getting Data from various sources: One of the major challenges was getting the data from the vet source company in CSV files. Importing data on the storefront was not possible via CSV files.
- Relevant Product Listing: On entering some keywords which are not registered with the dictionary, the application shows only “Result Not Found.” They are looking forward to showing shoppers relevant product listings in these scenarios.
- Improving product recommendation: They wanted to provide more relevant recommendations to their customers based on their recent purchase history and understand their interests to engage with customers effectively.
- Payment Process: As they started with a new online venture, they wanted the online payment process to be secure and trustworthy.
- Shipping and Order Tracking: For sending goods to the customers, shipping and order tracking was one of the major aspects, and making sure the provided address is also correct was also a challenge.
- Better Invoice Management: They want a better invoice management system that will manually manage the invoices.
- Inventory Management: With the multiple stores running around in different geographical locations, it sometimes becomes difficult to maintain inventories, their availability, and their price.
- Market Expansion: After getting the complete system, one of the major issues was marketing their business and expanding the customer base. They wanted to reach out to their customers and engage new customers via marketing.
- Sales Tracking: They had advertisements running on Google and wanted to keep track of those and know from where they were getting maximum leads or which advertisement is performing the best.
Project Solutions
Project Solutions
We implemented the following solution to overcome the above challenges for our client.
Project Results
Sales increased by
The new customer base increased by
Customer experience and retention rate increased by
Also view our latest Case Studies
Let’s Discuss Your Project
Let’s Discuss Your Project
Email Us
Let’s Discuss Your Project
Let’s Discuss Your Project
The post Building eCommerce Store using Salesforce Commerce Cloud appeared first on Cyntexa.
April 21, 2021 at 04:31PM
Click here for more details...
=============================
The original post is available in Cyntexa by Khushali Jain
this post has been published as it is through automation. Automation script brings all the top bloggers post under a single umbrella.
The purpose of this blog, Follow the top Salesforce bloggers and collect all blogs in a single place through automation.
============================
Post a Comment