SalesforceSummer21 – Introducing Omni-Channel Flow : Ashish Agarwal

SalesforceSummer21 – Introducing Omni-Channel Flow
by: Ashish Agarwal
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#1MinuteTip #SalesforceSummer21 Connect Your Customers to the Right Service Agents Using Omni-Channel Flow (Beta) – Manage complex routing processes from a centralized location to create efficient, flexible and productive service experiences

Reference URL:

• Salesforce Summer ’21 Release Notes – https://help.salesforce.com/articleView?id=release-notes.rn_omnichannel_flow.htm&type=5&release=232

The post SalesforceSummer21 – Introducing Omni-Channel Flow appeared first on Ashish Agarwal - Independent Salesforce.com Architect & Blogger.

May 01, 2021 at 03:30AM
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