Lead – Enterprise Managed Services in the USA or Canada : Taylor Bugg
by: Taylor Bugg
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The Lead – Enterprise Managed Services is responsible for leading Salesforce implementation enterprise run teams in our Managed Services Salesforce Practice. This leadership role will be to manage a team and enterprise-level clients, along with developing run-team methodology and contribute to pre-sales and sales support for potential clients. Successful candidates will be highly experienced in deploying Salesforce solutions for nonprofit and/or higher education organizations, have strong project management and engagement management skills, and have a demonstrated ability to deliver successful client projects on budget and on time.
The objectives of the Lead are to provide excellent service and value to clients through Salesforce Enterprise Managed Services projects as a senior functional resource, and to lead a team of Managed Services Consultants.
- Managing projects and assessing client requirements to develop technical solutions
- Serving as the Engagement Manager on Enterprise MS projects, thus ensuring project success and resolving issues and risks
- Providing sales support
- Proactively identifying opportunities to improve our practice, and subsequently designing and delivering methodology- or other internal projects
- Coaching and mentoring less experienced consultants working on the MS team
Like other leadership roles at Cloud for Good, this is an outcomes-driven role. There is a 25% billable utilization quota for engagement management work directly with clients, but the role requires driving towards stated outcomes in enablement, sales, and mentoring/managing, in addition to project work, as needed to be successful.
Location: Virtual: Home-based office in the USA or Canada.
Work Authorization: Citizens or Permanent Residents of USA or Canada. Cannot provide Visa sponsorship
Travel: Maximum <10%
Responsibilities
- Lead Enterprise Managed Services Consulting Projects as an Engagement Manager (i.e., to monitor project performance, serve as an escalation point, and ensure quality delivery) and/or a Project Manager/Business Analyst (i.e., to manage timeline, budget, scope, and risks, as well as oversee the collection and refinement of client requirements)
- Work with clients and project teams to anticipate project risks, resolve issues, consistently meet deadlines, and achieve client satisfaction
- Gather feedback from clients and identify best practices and lessons learned from client projects to improve and refine Cloud for Good’s service delivery approach
- Manage client escalations
- Proactively identify areas of need for internal projects and work collaboratively with teammates to deliver internal project milestones
- Maintain up-to-date, accurate knowledge of NPSP and/or EDA
- Maintain billable quota
- Coach, mentor and manage Managed Services Consultants
- Provide informal mentoring and coaching to peer consultants
- Conduct performance reviews
- Provide feedback for assigned consulting resources from other CFG Teams/verticals on their projects
- Manage consultant quota attainment, assignments, etc.
- Participate in pre-sales activities, in alignment with Sales and in partnership with team lead, such as reviewing scopes and preparing pitch decks
- Assess client business requirements to design architecturally-sound solutions
- Serve as SME to prospective Enterprise Managed Services clients
- Contribute to Go to Market strategies, offerings for Enterprise Managed Services
- Optimize non-billable time to contribute to CFG Sales, Marketing, or Services delivery model
- Serve on Managed Services Leadership Team
- Act as a role model for Cloud for Good’s culture and values
- Provide feedback to CFG leadership on how the company can improve
- Serve as an expert in CFG Managed Services methodology and business process, and evolve/develop methodology as needed
Qualifications and Education Requirements
- Salesforce.com administrator certification
- Certified as either a Nonprofit Cloud Consultant or an Education Cloud Consultant
- Strong Salesforce configuration knowledge, exceptional project management/engagement management knowledge
- Experience working with nonprofits and/or higher education institutions
- 4+ years of experience in client services, and/or consulting services
- 3+ years of experience managing Salesforce implementations or services engagements in a consultative model
- People management experience
- Experience in Agile delivery methodology
- Experience in managed services
- Demonstrated experience developing and implementing professional services best practices
- Proven experience leading clients and project teams through complex solution implementations
- Demonstrated ability to manage and resolve client/project risks and issues, for multiple clients at once
- Committed to customer satisfaction
- Strong consulting skills, including project and time management, communication, and teamwork/collaboration
- Proven track record of continuously improving organizations
- Bachelor’s degree in a related field or equivalent education/experience required
Preferred Skills
- Excellent written and verbal communication skills
- Strong, proactive leadership skills
- Strong project management skills
- Self-starter
- Advanced time management skills to work in an environment without direct supervision or structure
- Intellectual curiosity
- Passion for continuous learning
- Presentation skills
Equal Employment Opportunity
Cloud for Good provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, ancestry, age, sex, disability, genetic information, marital status, pregnancy status, amnesty, veteran status, medical condition, or any other characteristics protected by federal, state and local laws. Cloud for Good complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company operates. This policy applies to all terms and conditions of employment.
Your cover letter should include:
- Why you’d like to work for us
- Why you think you’d connect with our clients
- Your unique experience and qualifications that make you the best candidate
No Calls Please!
The post Lead – Enterprise Managed Services in the USA or Canada appeared first on Cloud for Good.
August 12, 2022 at 12:29AM
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