New video by Salesforce Support on YouTube
How to Find Out Why an SMS Was Not Sent | Marketing Cloud
In this video, we will discuss how to find if a subscriber was sent an SMS message for a send. By using report or query activities, users can check to see if subscribers were part of a send and if they received a message without issue. We can also check individual subscribers for delivery receipts in MobileConnect’s Engagement tab. Finally, if we are unable to find the information in the following tools or the results are different than expected, we will discuss what information to provide support to allow for a case that can be resolved quickly. #Salesforce #SalesforceSupport #SalesforceHowTo #MarketingCloud #Engagement #MobileConnect #SMS If you have questions, tap into the wisdom of our entire Trailblazer Community here: https://ift.tt/ksdayV5... Need additional guidance? Bring your questions to an Ask the Expert webinar. Search sessions and register here: https://ift.tt/WkvjrZB Salesforce is a customer relationship management solution that brings companies and customers together. It's one integrated CRM platform that gives all your departments — including marketing, sales, commerce, and service — a single, shared view of every customer.
View on YouTube
View on YouTube
In this video, we will discuss how to find if a subscriber was sent an SMS message for a send. By using report or query activities, users can check to see if subscribers were part of a send and if they received a message without issue. We can also check individual subscribers for delivery receipts in MobileConnect’s Engagement tab. Finally, if we are unable to find the information in the following tools or the results are different than expected, we will discuss what information to provide support to allow for a case that can be resolved quickly. #Salesforce #SalesforceSupport #SalesforceHowTo #MarketingCloud #Engagement #MobileConnect #SMS If you have questions, tap into the wisdom of our entire Trailblazer Community here: https://ift.tt/ksdayV5... Need additional guidance? Bring your questions to an Ask the Expert webinar. Search sessions and register here: https://ift.tt/WkvjrZB Salesforce is a customer relationship management solution that brings companies and customers together. It's one integrated CRM platform that gives all your departments — including marketing, sales, commerce, and service — a single, shared view of every customer.
View on YouTube
View on YouTube
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