New video by Salesforce on YouTube
Connect with Your Customers: Key Insights & Trends | Salesforce Explained
In this episode of Salesforce Explained we are covering key insights uncovered in the sixth State of the Connected Customer report on how to best connect with your customers. We surveyed 14,300 consumers and business buyers worldwide to discover the trends shaping the future of customer engagement. Read the full report here: https://ift.tt/aYLASPl Need a refresh on Salesforce Customer 360? https://www.youtube.com/watch?v=RH76W0jtnOE&t=0s 00:00 - Intro 00:34 - What is the State of the Connected Customer 01:27 - Customers want better experiences 02:41 - Centralize data to improve customer experiences 02:59 - AI unlocks customer experience potential 03:11 - Customers think experiences fall short 03:40 - Salesforce Customer 360 03:58 - The risk of bad customer experiences 04:29 - Adopt "customer first" mindset 04:56 - Incorporate automation & AI 05:45 - Use AI to be more efficient #salesforce Subscribe to Salesforce’s YouTube Channel: http://bit.ly/SalesforceSubscribe Learn more about Salesforce: https://ift.tt/fuowpKH Facebook: https://ift.tt/UdrHey6 Twitter: https://www.twitter.com/salesforce Instagram: https://ift.tt/0UME5Nu LinkedIn: https://ift.tt/OYHIwiM About Salesforce: Salesforce is the customer company, helping businesses of every size and industry put the customer at the center since 1999. Salesforce helps companies connect with customers in a whole new way with a foundation of trust, harnessing AI + Data + CRM with Salesforce Customer 360, its complete portfolio of products that unites every team around the customer on one integrated, low code platform. Guided by core values and driven by a global community of Trailblazers transforming careers, companies and communities, Salesforce is more than a business — it’s a platform for change. Learn more at www.salesforce.com.
View on YouTube
View on YouTube
In this episode of Salesforce Explained we are covering key insights uncovered in the sixth State of the Connected Customer report on how to best connect with your customers. We surveyed 14,300 consumers and business buyers worldwide to discover the trends shaping the future of customer engagement. Read the full report here: https://ift.tt/aYLASPl Need a refresh on Salesforce Customer 360? https://www.youtube.com/watch?v=RH76W0jtnOE&t=0s 00:00 - Intro 00:34 - What is the State of the Connected Customer 01:27 - Customers want better experiences 02:41 - Centralize data to improve customer experiences 02:59 - AI unlocks customer experience potential 03:11 - Customers think experiences fall short 03:40 - Salesforce Customer 360 03:58 - The risk of bad customer experiences 04:29 - Adopt "customer first" mindset 04:56 - Incorporate automation & AI 05:45 - Use AI to be more efficient #salesforce Subscribe to Salesforce’s YouTube Channel: http://bit.ly/SalesforceSubscribe Learn more about Salesforce: https://ift.tt/fuowpKH Facebook: https://ift.tt/UdrHey6 Twitter: https://www.twitter.com/salesforce Instagram: https://ift.tt/0UME5Nu LinkedIn: https://ift.tt/OYHIwiM About Salesforce: Salesforce is the customer company, helping businesses of every size and industry put the customer at the center since 1999. Salesforce helps companies connect with customers in a whole new way with a foundation of trust, harnessing AI + Data + CRM with Salesforce Customer 360, its complete portfolio of products that unites every team around the customer on one integrated, low code platform. Guided by core values and driven by a global community of Trailblazers transforming careers, companies and communities, Salesforce is more than a business — it’s a platform for change. Learn more at www.salesforce.com.
View on YouTube
View on YouTube
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