How to Disable Pull-to-Refresh in Salesforce Mobile App : Yumi Ibrahimzade
by: Yumi Ibrahimzade
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**Summary of Salesforce Mobile App Content** The Salesforce Mobile App is designed for users who need access to their CRM data while on the move, making it essential for field teams such as sales reps and service technicians. A common feature in mobile apps, called "pull-to-refresh," allows users to refresh the page by swiping down. However, this can disrupt processes like Screen Flows by unintentionally resetting them. To address this issue, a new component (LWC) has been created that disables the pull-to-refresh feature in the Salesforce Mobile App. **How to Use the Component:** 1. Install the provided package using the installation links. 2. Create a Screen Flow and add the "Disable Pull to Refresh" component to the flow screen. It requires no additional configuration and will automatically prevent the page from reloading when the screen loads. **Example Use Case:** When creating a Case record in a Screen Flow, pulling down on the screen can reset the entire flow, which is frustrating, especially if you are on a later screen. With the new component, this issue is resolved, allowing for a smoother user experience. This component can also be added to Lightning pages. **Installation Links:** - For production or developer editions - For sandbox environments **Additional Context:** This update is particularly beneficial for businesses relying on mobile access to Salesforce, as it enhances user experience by preventing accidental disruptions during critical tasks. **Hashtags for SEO:** #Salesforce #MobileApp #CRM #FieldTeams #ScreenFlows #PullToRefresh #SalesforceDevelopment #LWC #UserExperience #MobileProductivity
Salesforce Mobile App is a powerful tool that brings the full Salesforce experience to users on the go. It is especially critical for companies with field teams like sales representatives, service technicians, and other mobile workers who need real-time access to their CRM data. It’s very common to use Screen Flows on the Salesforce Mobile App; however, unlike a browser, the mobile app has one major issue that can cause problems for users: pull-to-refresh. Pull-to-refresh is a mobile feature that lets users swipe down on the screen to manually refresh the page or reload the latest data. While it’s useful in some cases, it can disrupt structured processes like Screen Flows by unintentionally resetting or reloading the flow. Therefore, in many situations, you may want to disable the pull-to-refresh feature in the Salesforce Mobile App.
In this post, you can find a component (LWC) that disables pull-to-refresh in Salesforce Mobile and Mobile Publisher apps.
How to Use the Component
1- Install the package using the installation links below.
2- Create a screen flow and add the "Disable Pull to Refresh" screen component to a flow screen.
That’s it! This component doesn’t require any configuration. When the screen loads, it automatically fires an event to disable pull-to-refresh on that specific page in the Salesforce Mobile App.
Example
Here’s a Screen Flow that creates a Case record. As you can see, if you accidentally pull down on the screen, the entire page reloads and the Flow resets. If you’re on the 10th screen of a long Screen Flow, this can be extremely frustrating!
Here’s the version with the Disable Pull to Refresh component. As you can see, the page no longer reloads accidentally.
Although it’s mainly used as a Screen Flow component, you can also add it directly to Lightning pages!
Installation Links
Use this link to install in production or developer edition environments.
Use this link to install in sandbox environments.
The post How to Disable Pull-to-Refresh in Salesforce Mobile App appeared first on Salesforce Time.
April 28, 2025 at 02:02AM
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The original post is available in Salesforce Time by Yumi Ibrahimzade
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