#SalesforceSummer25 – Add “Close Case” Button to the Case Record Page : asagarwal
by: asagarwal
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#1MinuteTip #SalesforceSummer25 After resolving a customer’s case, service reps can close the case directly from the case details page by clicking the Close Case button. This saves time that would be wasted navigating elsewhere to close the case.
Before this change, you had to create a custom button to close cases. You had to navigate to the custom button to close a case.
Product Area: Service Cloud
Add “Close Case” action to the Case Highlights Panel in the Lightning App Builder.
Services reps can click on the “Close Case” button to close cases faster.
References & Useful URLs
- For Related Summer ’25 Release Note Article – Click Here
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June 06, 2025 at 05:26PM
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