How to Reset a User Password in Salesforce | Step-by-Step Guide : Bijay Kumar

How to Reset a User Password in Salesforce | Step-by-Step Guide
by: Bijay Kumar
blow post content copied from  SalesForce FAQs
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### Summary of Resetting Passwords in Salesforce In Salesforce, a common issue is when a user forgets their login password. As a Salesforce admin, you can help by resetting the password. This involves finding the user’s record, clicking the “Reset Password” button, and sending them an email with a link to create a new password. #### Steps to Reset a User’s Password: 1. **Find the User:** Go to the Home Page and use the Quick Find Box to search for “Users.” 2. **Open User Record:** Click on the specific user’s name from the list. 3. **Reset Password:** Click on the “Reset Password” button found on the user’s record page. 4. **Email Notification:** The user will receive an email with a link to set a new password. 5. **Password Setup:** The user clicks on the link in the email, confirms their password reset, and sets a new password. #### Changing One’s Own Password: Users can also change their own passwords without admin help. Here’s how: 1. **Access Profile Settings:** Log in, click on your avatar/profile picture, and then select "Settings." 2. **Change Password:** Under “My Personal Information,” click “Change My Password.” 3. **Password Rules:** Follow the prompts to enter a new password, remembering to adhere to Salesforce’s password rules. If an admin has sent a password reset link, users can use this link to set a new password without needing their old password. #### Conclusion: As an admin, you can reset passwords for users who have forgotten theirs, and users have the capability to change their own passwords easily. Understanding these processes is essential for maintaining account security and accessibility in Salesforce. ### Additional Context: Proper password management is critical in any platform that handles sensitive information. Salesforce provides tools for both administrators and users to ensure account security is maintained while allowing for straightforward password recovery and management. ### Relevant Hashtags for SEO: #Salesforce #PasswordReset #SalesforceAdmin #UserManagement #SalesforceTips #DataSecurity #AccountRecovery #CRM #SalesforceUsers #SalesforceHelp #TechSupport

I was working as a Salesforce admin, and a Salesforce user forgot their login password and could not access their account. I received a request to reset the password.

I need to find the user’s record and click “Reset Password“. The user then gets an email with a link to set a new password and can log in again.

In this article, we will learn about how to reset a user’s password in Salesforce. Additionally, we will learn the steps for resetting a user’s own password in Salesforce.

Reset a User Password in Salesforce

When we reset a user’s password in Salesforce, it means the Admin sends a new password link to the user when they are unable to log in. The user gets an email to set a new password and regain access.

To navigate the user record in Salesforce, go to the Home Page. -> In the Quick Find Box, Search for Users. -> Click on it.

As you click on “Users,” you will see a list of users in our Salesforce org. To reset the user password, we need to open the user record page for that user and click on the user for whom you want to reset the password.

As you open the user record page, you will see the Reset Password button. Click on it.

Then, you will see the Change Password screen, which displays the user’s details and a message stating that the new password for the specified user has been set via email.

As you open the email, you will see the reset password link. You need to click the link to reset the password.

As you click the link you received via email, you will see the following screen to confirm the password reset. As you click on it, you will see the screen where you can enter a new password.

In this way, a Salesforce admin can reset a user’s password if the user forgets their login password and cannot access their account.

Change User’s Own Password in Salesforce

Now, let’s understand how users can change their own passwords in Salesforce. A user can log in, navigate to their profile settings, and select ‘Change My Password’ to update it without requiring admin assistance.

Click on the Setup. -> Home Page -> Click your avatar/profile picture in the top right -> Select Settings.

In the “My Personal Information” section, click “Change My Password.”

If the Admin sends you the link to reset the password, as you open the link, enter a new password, confirm it, and then save.

There, you don’t need to enter the old password, but you must follow the password rules set by Salesforce, such as minimum length and character requirements.

When you want to change your password yourself, as shown in the image below, you also need to provide your old password, enter the new password, confirm it, and then save.

Next, you need to select a security question and answer it. This will help you to verify your identity and recover your account easily in the future if you forget your password again.

In this way, Salesforce users can change their own passwords by themselves without needing help from the Admin.

Conclusion

I hope you have got an idea that a Salesforce admin can reset a user’s password if the user forgets their login password and cannot access their account. Additionally, I have explained how Salesforce users can change their own passwords.

You may like to read:

• Salesforce Administrator Login as User: Add a Login Button
• Enable Knowledge User and Create Articles in Salesforce
• Restrict Record Access For Users in Salesforce
• Assign Permission Set to New Users Using Salesforce Flow
• Freeze User Accounts Using Salesforce Flow

The post How to Reset a User Password in Salesforce | Step-by-Step Guide appeared first on SalesForce FAQs.

November 04, 2025 at 07:00PM
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