Comment & Collaborate on Call Recordings Directly : Ashish Agarwal

Comment & Collaborate on Call Recordings Directly
by: Ashish Agarwal
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#1MinuteTip #SalesforceSpring21 when support agents and supervisors listen to customer call recordings, they can comment directly on the recording instead of taking copious notes.

Reference URL: 

• Salesforce Spring ’21 Release Note Article – Collaborate on Call Recordings to Improve Customer Service

The post Comment & Collaborate on Call Recordings Directly appeared first on Ashish Agarwal - Salesforce.com Architect & Blogger.

February 10, 2021 at 03:30AM
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