Social Media Integration with Salesforce Service Cloud : khushali jain
Social Media Integration with Salesforce Service Cloud
by: khushali jain
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Social Media Integration with
May 06, 2021 at 05:59PM
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by: khushali jain
blow post content copied from Cyntexa
click here to view original post
Social Media Integration with
Salesforce Service Cloud
Introduction
Industry
E-Commerce (Fashion)
Products
Salesforce Service Cloud
Salesforce Marketing Cloud
Capabilities
Build and Implement
Our Client is an E-Commerce Company which deals in various fashion products such as clothes, footwear, and accessories for all genders and ages. It is a start-up that believes in online marketing strategies and invests and gains lead mostly from social media and online marketing.
Project Challenges
Project Challenges
Following are the challenges which they were facing:
- Tough to manage various social media platforms: The client does online marketing on multiple platforms such as Facebook and Twitter, so it became tough for them to manage and track all the activities happening on platforms.
- Tricky to capture, monitor, and respond to multiple conversations on social media: As people reach out to the company through various ways on different social media platforms, it is the difficulty they face to capture, monitor, and respond to each conversation.
- Delay in solving customer problems: When people reach out to the company in huge numbers simultaneously on different platforms, it creates difficulty for their team to respond in time which results in customer dissatisfaction and decreases the goodwill of the company.
- Tough to get real-time feedback: It becomes difficult for the marketing and sales team to get real-time feedback on the marketing strategies and promotions they did, which negatively impacted the company’s growth.
Project Solutions
Project Solutions
We implemented the following solution to overcome the above challenges for our client.
- Track various social media platforms: As social media is becoming more and more important in multiple industries. Hence, our client was active on various social media platforms such as Facebook and Twitter. Therefore, we download the salesforce for Twitter and Facebook from App Exchange for FREE to create conversations and reach more customers. This helped the client to manage this easily.
Project Results
Witness the increase in productivity and reduction in time upon successful delivery of the project.
Improved Digital Customer Management by
Improved Customer Satisfaction by
Increased Customer Retention by
Also view our latest Case Studies
Let’s Discuss Your Project
Send us your requirements.
Let’s Discuss Your Project
Send us your requirements.
Email Us
Let’s Discuss Your Project
Send us your requirements.
Let’s Discuss Your Project
Send us your requirements.
The post Social Media Integration with Salesforce Service Cloud appeared first on Cyntexa.
May 06, 2021 at 05:59PM
Click here for more details...
=============================
The original post is available in Cyntexa by khushali jain
this post has been published as it is through automation. Automation script brings all the top bloggers post under a single umbrella.
The purpose of this blog, Follow the top Salesforce bloggers and collect all blogs in a single place through automation.
============================
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