#SalesforceSummer21 – Drill Into Call Data with Einstein Conversation Insights : Ashish Agarwal

#SalesforceSummer21 – Drill Into Call Data with Einstein Conversation Insights
by: Ashish Agarwal
blow post content copied from  Ashish Agarwal – Independent Salesforce.com Architect & Blogger
click here to view original post

#1MinuteTip #SalesforceSummer21 Give supervisors the data they need to coach agents on interactions with customers. Einstein Conversation Insights identifies key moments in customer call recordings from Sales Dialer or Service Cloud Voice.

Note: Einstein Conversation Insights is a part of Service Cloud Voice, which is available as an add-on license in Service and Sales Clouds

Reference URLs:

• Salesforce Summer ’21 Release Notes – https://sforce.co/3xgH70z

The post #SalesforceSummer21 – Drill Into Call Data with Einstein Conversation Insights appeared first on Ashish Agarwal - Independent Salesforce.com Architect & Blogger.

May 28, 2021 at 03:30AM
Click here for more details...

=============================
The original post is available in Ashish Agarwal – Independent Salesforce.com Architect & Blogger by Ashish Agarwal
this post has been published as it is through automation. Automation script brings all the top bloggers post under a single umbrella.
The purpose of this blog, Follow the top Salesforce bloggers and collect all blogs in a single place through automation.
============================