In this session we will talk about what is Industries CPQ. After this session, you’ll have an understanding of the differences between Salesforce CPQ and Industries CPQ as well as some of the key functionalities of Industries CPQ. We’ll try to touch on all of the topics covered to kick start your journey to Salesforce Certified Industries CPQ Developer. If you are new to OmniStudio then please check this session.
Introduction to Industry Cloud and Industry CPQ
This also know as former Vlocity Clouds. Industry Cloud is Not just Industry CPQ its a combination of Configure,
Price, Quote and Digital Commerce.
Salesforce CPQ Vs Industries CPQ
Salesforce CPQ (formerly Steelbrick) is a horizontal CPQ and Billing application. Industries CPQ (formerly Vlocity) is a module included in Industry Clouds* (Communications, Media, Utilities).
Both products support:
Design-Time Product and Pricing Definition
Configuring Products
Complex Pricing
Quote Approvals
Generating Quote Documents
Contract Lifecycle Management
Order Management
Install Base Modifications (Contract Amendment and Asset-Based Ordering)
Let’s look at a few key industry-specific features of Industries CPQ:
Headless CPQ Cart and Digital Commerce APIs: Build B2B and B2C applications using a third-party web or mobile app, and let CPQ handle the rules/pricing for you.
Seamless integration to Industries Order Management (OM): Decompose orders following industry standards (TMForum) and fulfill them in various downstream systems.
Modify Assets and Amend In-Flight Order: Customers can add roaming to their subscription, or make modifications to long-running B2B orders after submission
Change of Plans: Customers can migrate from a Medium plan to a Large plan or from Mobile-only to Mobile + Internet without service interruptions
Multi-Site Quoting and Ordering: Quote/Order for B2B customers with multiple locations, at the same time, without juggling multiple records and screens
How to decide?
Industries CPQ The Basics
Configure: Configure simple and complex commercial products respecting EPC configuration and rules via the CPQ Cart UI, OmniScript, or Digital Commerce LWCs
Price: Price products via List Price or Attribute Based Price, and apply discounts
Quote: Generate DOCX, PPTX, and/or PDF documents containing your line items
Sales and Service Cloud Integration: CPQ works on the out of box Opportunity, Quote, and Order objects, so seamless integration with Sales Cloud and Service Cloud
Industries Order Management Integration: Seamlessly submit your order to Industries
Order Management for decomposition, fulfillment, and reflect fulfilled items as Assets
Move, Add, Change, Delete (MACD): Modify assets by performing an asset-to-order
Configure Price Quote User Interface
CPQ Cart: Shopping cart UI where agents can add, configure, and remove products. Currently Angular-based on the Vlocity Cards framework. Safe Harbor: stay tuned for the LWC version coming soon!
Guided Selling OmniScripts: Build a guided flow via OmniScript where a customer/agent selects the handset, then plan, then value-added services using Cart APIs
Digital Commerce (Lightning) Web Components: prebuilt WC/LWCs to create a UI on top of the Digital Commerce APIs
Digital Commerce Key Features
Digital Commerce APIs are a high-volume, customer-facing set of APIs providing a caching layer on top of the Cart APIs – for guest and authenticated customers
Communications & Media Cloud + B2C Commerce Cloud Connector to leverage Digital Commerce on your B2C Commerce Cloud Storefront
Digital Commerce Gateway add-on for super-high scalability during peak periods
Leverage the Digital Commerce LWCs (on-platform) or Web Components (off-platform) as a starting point to build a UI
Build a Guided Selling OmniScript using the Digital Commerce APIs and use on-platform (Lightning and Communities) or off-platform on your third-party web site or mobile app (via OmniOut)
Enterprise Product Catalog
Commercial products sold to customers (CPQ), technical products used for fulfillment (OM), or both
Commercial and Technical Products: Configure commercial products for Order Capture (CPQ & DC) and technical products for Order Management, and the decomposition between them
Industry Standards Compliant: Model products following industry standards (TMForum SID) using Offers, Products, CFS, RFS, etc.
Product Versioning: Define and maintain versions of your products and resulting assets as they go through changes over time
Offer Specification: Configure offers that inherit characteristics from an product specification and have pricing, adhering to industry standards (TMForum)
Multi-Language: Define translations for EPC data beyond Translation Workbench
Configurable, Extendable, Customizable: UI build with Lightning App Builder so can customize, extend, and build your own custom LWCs
Enterprise Product Catalog User Interface
Enterprise Product Catalog (EPC): an Industry Cloud module which enables managing end-to-end processes and product data related to product lifecycle management Product Designer & Pricing Designer: Salesforce App using Lightning Pages and Industry Cloud Lightning Web Components (LWCs) to configure and maintain EPC Product Console: The original UI for EPC built on Angular – going forward Product Designer will be the focus for new features and other enhancements
Enterprise Product Catalog Modeling Capabilities
Products: Define products for your commercial and technical products, for example a SIM card, mobile plan, and handset (yes, in Product2)
Bundles: Define bundles with simple or complex structures and cardinality
Attributes: Store product-related information such as handset color, storage size in a JSON rather than custom fields
Object Type: Define a template that you create products from – supports a hierarchy and inheritance between parent and child Object Types
Rules: Define rules to filter, auto-add, exclude, recommend products and promotions
Pricing: Define one-time charges, recurring charges, attribute based pricing, and more
Promotions: Define special time-bound offers such as a back-to-school 3 month discount on the monthly service price
Pricing and Promotions
Pricing – Design Time
Price List and Price List Entry: Analogous to Price Book and Price Book Entry – allows for define multiple prices for the same product across different time periods
Pricing Variables: Metadata for defining the pricing
Charge Type: Allows for subscription based products with upfront and monthly charges
Recurring: Daily, Monthly, Yearly recurring charges such as a monthly plan fee
One-Time: Upfront fee such as for a mobile handset
Usage: Fee for usage – for example price per MB for data roaming
Adjustments: Used for pricing adjustments (discounts)
Type: Price for what is charged to the customer, Cost for the cost to the company (for margin)
Bundles:
Zero Price: final price is the rolled up price of the children
Non-Zero Price: final price is this non-zero price plus the rolled up children
Attribute Based Pricing: Price products based on their attribute values
Products, their attributes, and the resulting prices are stored in a Pricing Matrix
Standard ABP: Attributes on the product determine its price
Source/Target ABP: Attributes on one product determine the price of another target product
Range ABP: Quantity falling into different buckets determines the price (e.g. 1-5 -> 50, 6-10 -> 40)
Custom ABP: Write your own!
Promotions
Behaves like a Product, but a separate entity that contains Products
Applies time-limited pricing adjustments to Products
Typically expires after some time period – for example Back to School Promo for 3 months
Configurable functionality doesn’t fit? Pricing is fully customizable!
Pricing Engine executes each step in the Pricing Plan in the defined sequence
Enable/Disable out of box Pricing Plan Steps
Write your own custom Pricing Plan Steps for any requirements that do not fit the configurable options
Design for performance when customizing pricing!
Rules and Interfaces
Context Rules: Determine which products, promos, pricing appear on your cart
How to choose? Default to Context Rules, but both can be used together
Product + Price List + Context Rules + Advanced Rules determine what Products are qualified (visible) in the Cart
Similar patterns exist for qualifying Promotions, Price List Entries, Pricing Adjustments
Create Penalty Rules via Context Rules when a customer terminates a Promotion or Contract early
Advanced Functionalities and Topics
Enterprise Sales Management and Mobile Subscription Management: Pre-built, persona-based apps for Communications B2B and B2C providers. Similar apps exist in other verticals as well.
Change of Plans: Customers can migrate from a Medium plan to a Large plan or from Mobile-only to Mobile + Internet without service interruptions
Multi-Site Quoting and Ordering: Quote/Order for B2B customers with multiple locations, at the same time, without juggling multiple records and screens
Catalog Publishing (Inbound and Outbound): Consume an upstream product catalog into EPC or push the EPC to a downstream system
Deploying EPC: Industry DX Workbench is a GUI tool that enables developers to extract and deploy products and all EPC dependencies via clicks, and Industry DX CLI is a command-line version for automating deployments. Third-party tools such as Copado also provide the capability to deploy EPC metadata
Recording
If you are planning for Salesforce Certified Industries CPQ Developer exam then must watch this session
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August 23, 2021 at 06:30PM Click here for more details...
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The original post is available in Apex Hours by Amit Chaudhary
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