8 New Automation and AI Innovations from Service Cloud : Ashish Agarwal

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September 10, 2021
8 New Automation and AI Innovations from Service Cloud
by: Ashish Agarwal
blow post content copied from  Ashish Agarwal – Independent Salesforce.com Architect & Blogger
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#1MinuteTip Salesforce today announced 8 new AI-powered workflows and contact center innovations in Service Cloud to power effortless experiences for service agents and their customers. This includes

  1. Customer Service Incident Management
  2. Omni-Channel Flow
  3. Robotic process automation capabilities (RPA) for Service Cloud
  4. Einstein Conversation Mining
  5. Messaging for In-app & Web
  6. Visual Remote Assistant
  7. Workforce Engagement Intraday Management
  8. Service Cloud Voice
New Automation and AI Innovations from Service Cloud

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September 10, 2021 at 03:30AM
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