#SalesforceWinter22 – Connect to the Correct Service Agents Using Omni-Channel Flow : Ashish Agarwal

#SalesforceWinter22 – Connect to the Correct Service Agents Using Omni-Channel Flow
by: Ashish Agarwal
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#1MinuteTip #SalesforceWinter22 Manage complex routing processes from a centralized location to create efficient, flexible, and productive service experiences. Omni-Channel Flow (now in GA) unifies the routing setup for all supported channels.

Use the power and flexibility of Flow Builder to define your routing rules and other business processes and dynamically route work to the best agent for each customer.

References & Useful URLs:

• Salesforce Winter ’22 Release Notes – https://sforce.co/3ofgHKM

The post #SalesforceWinter22 – Connect to the Correct Service Agents Using Omni-Channel Flow appeared first on Ashish Agarwal - Independent Salesforce.com Architect & Blogger.

October 24, 2021 at 03:30AM
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