New video by Salesforce on YouTube
How Einstein GPT Brings Generative AI to CRM | Blazing Trails | Salesforce
Today we're talking about the launch of Einstein GPT, which is being announced today at TrailblazerDX 2023. We are going to learn how Einstein GPT will open the door to the AI future for our customers. Here to show us the way is Jayesh Govindarajan, SVP of AI and Machine Learning at Salesforce. 00:00 Intro 00:48 Jayesh's role and background 01:39 Salesforce's approach to generative AI 02:52 Einstein GPT's impact 05:32 How data cloud will unify a company's customer data 07:52 How should companies implement this 10:06 How AI can help automate repetitive tasks 13:28 Solving the "blank page" problem 14:48 Chatbots 15:56 Knowledge articles 17:30 Case swarming 19:41 Why Salesforce is positioned to succeed when it comes to generative AI 21:47 Leadership lessons 23:52 Closing Watch more and learn more on Salesforce+: https://ift.tt/x4wPEJ0 Subscribe to Salesforce: http://bit.ly/SalesforceSubscribe Learn more about Salesforce: Website: https://ift.tt/xATkjqK Facebook: https://ift.tt/yl90Ls3 Twitter: https://www.twitter.com/salesforce Instagram: https://ift.tt/ykeIb3T LinkedIn: https://ift.tt/bB9HZf2 About Salesforce: Salesforce is a customer relationship management solution that brings companies and customers together. It's one integrated CRM platform that gives all your departments — including marketing, sales, commerce, and service — a single, shared view of every customer.
View on YouTube
View on YouTube
Today we're talking about the launch of Einstein GPT, which is being announced today at TrailblazerDX 2023. We are going to learn how Einstein GPT will open the door to the AI future for our customers. Here to show us the way is Jayesh Govindarajan, SVP of AI and Machine Learning at Salesforce. 00:00 Intro 00:48 Jayesh's role and background 01:39 Salesforce's approach to generative AI 02:52 Einstein GPT's impact 05:32 How data cloud will unify a company's customer data 07:52 How should companies implement this 10:06 How AI can help automate repetitive tasks 13:28 Solving the "blank page" problem 14:48 Chatbots 15:56 Knowledge articles 17:30 Case swarming 19:41 Why Salesforce is positioned to succeed when it comes to generative AI 21:47 Leadership lessons 23:52 Closing Watch more and learn more on Salesforce+: https://ift.tt/x4wPEJ0 Subscribe to Salesforce: http://bit.ly/SalesforceSubscribe Learn more about Salesforce: Website: https://ift.tt/xATkjqK Facebook: https://ift.tt/yl90Ls3 Twitter: https://www.twitter.com/salesforce Instagram: https://ift.tt/ykeIb3T LinkedIn: https://ift.tt/bB9HZf2 About Salesforce: Salesforce is a customer relationship management solution that brings companies and customers together. It's one integrated CRM platform that gives all your departments — including marketing, sales, commerce, and service — a single, shared view of every customer.
View on YouTube
View on YouTube
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