Assignee Does Not Have Permission to View Cases or Leads in Salesforce : Bijay Kumar

August 25, 2025 August 25, 2025

Assignee Does Not Have Permission to View Cases or Leads in Salesforce
by: Bijay Kumar
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### Summary of Salesforce Error: Assignee Does Not Have Permission to View Cases or Leads In Salesforce, when you set up Assignment Rules to automatically assign Cases or Leads to users, you might encounter an error message stating, “Assignee does not have permission to view Cases or Leads.” This error typically arises when the user assigned to the Case or Lead lacks the necessary permissions to access those records. #### Key Details: - **Error Message**: "Assignee does not have permission to view Cases or Leads." - **Cause**: The user's profile or permission set does not include the required Read/Edit access for Case or Lead objects. - **Example**: Assigning a Case or Lead to a user named Jimmi Anderson may trigger this error if permissions are not properly set. #### Steps to Resolve the Error: 1. **Check User Profile**: Go to the user’s profile settings in Salesforce. 2. **Edit Permissions**: Click on the Edit button to modify the permissions. 3. **Grant Access**: Ensure that the profile has Read/Edit permissions for both Case and Lead objects. 4. **Save Changes**: After updating the permissions, save the changes. 5. **Reassign**: Try to assign the user to the Case or Lead again to confirm that the error is resolved. By following these steps, users should be able to access their assigned Cases and Leads without encountering permission errors. ### Additional Context: This error is common in Salesforce environments where user permissions are tightly controlled. Ensuring that users have the right permissions is crucial for smooth operations and effective case management. Regular audits of user permissions can help prevent such issues from arising. ### Relevant Hashtags for SEO: #Salesforce #SalesforceError #CaseAssignment #LeadAssignment #UserPermissions #SalesforceTips #CRM #SalesforceHelp #SalesforceGuide

In Salesforce, to automatically assign a Case or Lead to users, we create an Assignment Rule. Using a rule, the system successfully assigns the Case or Lead to the selected user.

However, sometimes when assigning a user to a lead record in the Lead or Case Assignment Rule, an error appears: ‘Assignee does not have permission to view Cases or Leads.’

In this article, I will explain the error ‘Assignee does not have permission to view Cases or Leads’ in Salesforce, why it occurs, and how to fix it with step-by-step solutions.

Salesforce Error: Assignee Does Not Have Permission to View Cases or Leads

Below, using an example, I will explain the error ‘Assignee does not have permission to view Cases or Leads’ in Salesforce, when it occurs, and the reason behind it.

For example, while creating a case or lead assignment rule in Salesforce, we need to assign a specific user or queue to the record.

A Case Assignment Rule assigns a new Case to User Jimmi Aderson.
A Lead Assignment Rule assigns a new Lead to the same user.

But when we try to save the assignment rule, we see this error: ‘Assignee does not have permission to view Cases or Leads.’

In the image below, you can see the error we got while creating a case assignment rule in Salesforce.

Assignee Does Not Have Permission to View Cases or Leads in Salesforce

Additionally, we may encounter the same error when creating a lead assignment rule in Salesforce.

Assignee Does Not Have Permission to View Leads in Salesforce

Solution: Assignee Does Not Have Permission to View Cases or Leads in Salesforce

Below, I will explain the reasons behind the error ‘Assignee does not have permission to view Cases or Leads’ in Salesforce, and then I will show you how to resolve it step by step.

Missing Object Permissions form Profile:

The user profile or permission set does not have proper Read/Edit access on Case or Lead objects. Sometimes, users have Create permission but not Read/Edit, which causes this error.

First, let’s navigate to the user profile and check the ‘Case and Lead‘ objects permissions. For that, on the Home Page -> go to Setup -> in Quick Find, search for ‘User‘, and click the user for whom you are getting an error.

Next, to verify their profile permission, click on the profile assigned to the user.

Then click the Edit button to grant Case and Lead object permissions to this profile. Once added, these permissions will apply to all users who are assigned this profile.

Now, you can see that for the Standard Object permissions, this profile lacks permissions for the Case and Lead objects. As a result, the error ‘Assignee does not have permission to view Cases or Leads’ occurs.

Now, let’s enable the Case and Lead object permissions for this profile so that users assigned to it can view and access the records without getting the error. After that, click the Save button to apply and save the changes.

Now let’s check it. After granting the Case object permission, let’s add the user to the Case Assignment Rule and see if they can access the assigned Case without getting an error.
- To do this, open the Case or Lead Assignment Rule, add the user to assign the record, and then click the Save button to update the rule.

Assign User in Case Assignment Rule in Salesforce

This time, as you can see in the image below, the user has been successfully assigned to the record without any error.

Similarly, for the Lead Assignment Rule, you must also grant the appropriate permissions to the user. After that, you can assign Lead records to the user without getting any errors.

Conclusion

I hope you have an idea about the error “assignee does not have permission to view cases or leads in Salesforce.” This error occurs when users lack the necessary permissions for Case or Lead objects.

By updating the profile or permission set access and checking the sharing settings, you can resolve the issue and ensure users can view assigned records without error.

Salesforce Reader

Assignee Does Not Have Permission to View Cases or Leads in Salesforce : Bijay Kumar

Salesforce Error: Assignee Does Not Have Permission to View Cases or Leads

Solution: Assignee Does Not Have Permission to View Cases or Leads in Salesforce

Missing Object Permissions form Profile:

Conclusion

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