Salesforce Administrator Login as User: Add a Login Button : Bijay Kumar

September 03, 2025 September 03, 2025

Salesforce Administrator Login as User: Add a Login Button
by: Bijay Kumar
blow post content copied from SalesForce FAQs
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### Summary of Salesforce Login Button for Administrators If you're a Salesforce admin and users report issues like not being able to update records or missing buttons, you don't have to rely on them to send screenshots or lengthy explanations. Instead, you can directly log in as those users using a special "Login" button. This feature allows you to quickly identify and resolve problems from the user's perspective. #### Key Points: - **Login Button Utility**: The Login button helps admins troubleshoot user issues efficiently by allowing them to see exactly what the user sees. - **Common Issues**: Users may encounter problems such as missing fields or buttons. By logging in as the user, admins can confirm these issues firsthand. - **Enabling the Login Button**: If the Login button is not visible, you can enable it by navigating to the "Login Access Policies" in Salesforce settings and checking the option for "Administrators Can Log in as Any User." - **Admin Experience**: Once enabled, admins can log in as any user, view their layouts and permissions, and address issues more effectively. #### Additional Context: The ability to log in as users is a powerful tool for Salesforce administrators, enhancing their capability to provide support and improve user experience. This feature streamlines the troubleshooting process and helps in understanding user challenges better. #### Conclusion: Enabling the Login button is crucial for Salesforce administrators to efficiently resolve user issues. It allows them to troubleshoot problems directly from the user's account, making it easier to find solutions quickly. ### Relevant Hashtags for SEO: #Salesforce #SalesforceAdmin #LoginButton #UserSupport #Troubleshooting #SalesforceTips #AdminTools #SalesforceTraining #UserExperience #CRM

While working as a Salesforce admin, if any user in the company reports that they are facing an issue while updating a record, or if buttons and fields are not visible, or they don’t have access.

Then, instead of asking them to share screenshots or explain step by step, as an admin, we can directly log in as that user using the Login button. This helps us identify the exact issue and resolve it quickly.

In this article, we will learn how to add a Login button for users in Salesforce, how admins can log in directly as another user, and why this is useful for admins.

Why is logging in as a User Useful to a Salesforce Administrator?

The Login button is very useful for Salesforce administrators. Many times, users face issues such as being unable to view a field, button, or record.

Instead of asking them for screenshots or long explanations about the issue they are facing, admins can directly log in as that user and see the problem themselves.

It also helps in testing user permissions, profiles, and page layouts. By using the Login button, administrators can resolve issues more quickly.

For example, suppose a sales user reports that the New button is missing. In that case, the admin can log in as that user, confirm the issue, and then adjust the page layout or permissions accordingly.

Salesforce Administrator Login as User

Below, I will explain why the Login button option is not visible for administrators and how to enable it, allowing a Salesforce admin to log in as another user.

Log In Option Not Available in Salesforce

As a Salesforce administrator, first, we will check whether we can see the Login button on the user record page. If it is not visible, we will proceed with the steps to enable it.

To navigate the user record in Salesforce, go to the Home Page. -> In the Quick Find Box, Search for Users. -> Click on it.

As you click on “Users,” you will see a list of users in our Salesforce org. In the Action column, you can see that we only have the Edit option, but the Login option is missing.

how to enable login button for user in salesforce

As you open any user record, you will also not find the Login button if it has not been enabled in your org.

Enable Log In Option For Administrators in Salesforce

Now, let’s see the steps to enable the Login button for users in Salesforce. Once this option is enabled, administrators will be able to log in as another user and troubleshoot issues directly from the user’s perspective.

To enable the login option for the user, in the Quick Find Box, search for Login Access Policies. -> Click on it.

In that setting, we have the option to enable “Administrators Can Log in as Any User.” Once this option is enabled, Salesforce admins will see the Login button on user records and in the User List view.

To check the Login option, go back to the users list view and open any user record. Now, along with the Edit option, you should also see the Login button available.

Additionally, when you open any active user record, you will see the Login button on the user detail page, which allows administrators to log in as that user.

As a Salesforce administrator, when you click on the Login button, you will be logged in as that particular user. This means you can see the same layout, fields, records, and permissions that the user sees.

It helps you understand their issue and fix it quickly. Once you are done, you can log out and return to your own admin account.

In this way, we can add the login button to the user record, allowing the Salesforce administrator to log in as the user to another user account.

Conclusion

I hope you have got an idea about how to enable the Login button in Salesforce and why it is useful for administrators to troubleshoot user issues. It allows admins to log in as a user and see exactly what the user sees. This makes it easy to find and fix problems quickly without confusion.

Salesforce Reader